Exchange & Replacement Policy - Al Naafey
At Al Naafey, we want you to be completely satisfied with your purchase. If for any reason you need to exchange or replace an item, we’ve made the process as straightforward as possible. Please review our policy below to understand the steps and conditions for exchanges and replacements.
1. Eligibility for Exchange or Replacement
Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will provide a replacement or issue a refund based on the availability of the item.
Incorrect Items: If you receive an item that is different from what you ordered, please notify us within 7 days. We will arrange for the correct item to be sent to you or issue a refund if the item is unavailable.
Change of Mind: If you simply change your mind about a purchase, you may request an exchange or replacement within 14 days of receiving your order. The item must be in its original, unused condition with all tags and packaging intact.
2. How to Request an Exchange or Replacement
Contact Us: To initiate an exchange or replacement, please contact our customer service team at waqaschaudhry@alnaafey.com or call +92 321 0322258. Provide your order number, details of the item you wish to exchange or replace, and the reason for the request.
Return Instructions: Our customer service team will provide you with detailed instructions on how to return the item. Please follow these instructions carefully to ensure a smooth process.
3. Return Shipping Costs
Damaged or Defective Items: If the return is due to damage or a defect, Al Naafey will cover the cost of return shipping.
Incorrect Items: We will also cover return shipping costs for items that were sent incorrectly.
Change of Mind: For exchanges or replacements due to a change of mind, you will be responsible for the return shipping costs.
4. Processing Time
Once we receive the returned item, we will process your exchange or replacement within 3-5 business days. If the item is out of stock, we will notify you and arrange a refund if necessary.
5. Non-Eligible Items
Certain items may not be eligible for exchange or replacement, including:
- Final Sale Items: Items marked as final sale or clearance.
- Personalized Items: Items that have been customized or personalized.
6. Refunds
If an exchange or replacement is not possible, we will issue a refund to your original payment method. Refunds typically take 5-7 business days to process, depending on your bank or payment provider.
7. Contact Us
For any questions or concerns regarding our Exchange & Replacement Policy, please contact us at waqaschaudhry@alnaafey.com or call +92 321 0322258. Our team is here to assist you and ensure a positive shopping experience.
Thank you for shopping with Al Naafey!