Shipping Policy - Al Naafey
Welcome to Al Naafey! We are committed to providing you with a seamless shopping experience, and that includes a straightforward shipping process. Below you’ll find all the information you need regarding our shipping policies.
1. Processing Time
All orders are processed within 1-2 business days. Orders placed after 3 PM (EST) will be processed on the next business day. Please note that processing times may be extended during peak seasons or holidays.
2. Shipping Methods and Costs
We offer several shipping options to meet your needs:
- Standard Shipping: Delivery within 5-7 business days.
- Expedited Shipping: Delivery within 2-3 business days.
- Overnight Shipping: Next business day delivery.
3. Free Shipping
Enjoy free Standard Shipping on orders over 2000 PKR.
4. Delivery Locations
We Delivered Parcel Nationwide
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order’s progress on our website or through the carrier’s tracking system.
6. Shipping Delays
While we strive to ensure timely delivery, there may be occasional delays due to unforeseen circumstances, such as weather conditions or carrier issues. We appreciate your understanding and patience in such cases.
7. Missing or Damaged Items
If your order arrives damaged or you suspect that an item is missing, please contact our customer service team at customer.service@alnaafey.com within 7 days of receipt. We will work to resolve the issue promptly.
8. Address Changes
Please ensure that your shipping address is correct at checkout. We are unable to make changes to the shipping address once an order has been processed.
9. Contact Us
For any shipping-related inquiries, please reach out to our customer service team at waqaschaudhry@alnaafey.com or call us at +92 321 0322258.
Thank you for shopping with Al Naafey!